PROFESSIONAL EXPERIENCE

 

 

Indeed.com 

Contractor

GPC/ SMB Sales Specialist, October 2020-Present

Strategic Account Manager/ Indeedhire, January 2020- October 2020

  • Top 2 revenue generator for SMB Hire.

  • MVP for ATX3 for sales and exceeding performance and metrics for every category.

  • Exceeded quotas over 200% in Q2, Q3, and Q4

  • Top 3 performer nationally for Q3 & Q4 for Indeedhire SMB.

  • Mentored and helped SMB Hire team members locally, nationally, and internationally to help them hit their quarter goal in Q3.

  • Completed Dale Carnegie Sales Edge training courses.

  • Manage multiple C-level decision-makers.

  • Manage overall customer relationships with assigned mid-level to small business accounts.

  • Effectively organize workload to exceed sales metrics and accurately forecast all revenue opportunities efficiently.

  • Track all opportunities with each assigned account using approved systems and qualifies all opportunities using the Indeed sales process.

  • Effective communicator and presenter that consistently aligns with senior-level management in order to positively affect the final purchase decisions.

  • Developed credibility, loyalty, trust. commitment, and established long-lasting relationships within assigned opportunities.

 

GOMedigap.com

Inside Sales, March 2015-August 2016

  • Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance developing new accounts.

  • Calculate premiums and establish payment methods.

  • Call policyholders to deliver and explain policy, analyze insurance program, and suggest additions, changes, or movement to carriers and plans.

  • Ensure that policy requirements are fulfilled, including any medical underwriting exams and completion of appropriate forms.

  • Know underwriting requirements for each carrier represented and direct clients to carrier best suited for their medical conditions.

  • Monitor existing accounts and move clients to carriers who will help them save money on their Medicare supplement.

ROUND ROCK NISSAN

BDC Department, March 2014-Present

Internet Manager, January 2013- January 2104

 

  • Keeping up to date with new information on the web, vehicle specifications, rebates, and availability

  • Managing 800+ sales leads monthly, responding to inquiries in a professional and timely fashion, while answering questions on available stock and product performance.

  • Selling a minimum number of vehicles and bringing in customers to the showroom, based upon the goals and objectives defined by the sales manager and GM.

  • Scheduling appointments with interested buyers for test drives, delivery of vehicles, maintenance, and to answer questions.

  • Disclosing terms of sale with consumers and reviewing sales with dealership management.

  • Preparing sold vehicles for customer’s delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty, and paperwork.

  • Maintain and develop relationship with customers and businesses to acquire fleet sale opportunities, referral and repeat business.

  • Set clear standards for the customer.

  • Ensure customer experience is exceptional throughout their purchase experience and ownership.

  • Ensure my customer satisfaction rating was in the top 5% for CSI at the dealership.

  • Establish, maintain, and monitor consumer relations policy that ensures customer satisfaction.

  • Provide a customer record and follow-up system to resolve customer complaints, and build loyal clientele.

  • Fully understand and facilitate CRM, nnanet, and OMS to stay current on training, sales, VPP participants, locate vehicles and work lease/purchase payments.

  • Manage paperwork to ensure the process was followed and deal can close out for the month..

  • Book appointments and ensure a volume of clients are coming to the showroom for New/Used Sales, this concept is known as flood the floor.

  • Answer all sales inbound calls for used, new, internet, and special finance department.

  • Confirm all sales appointments and rebook cancelations.

  • Effectively communicate with all employees, clients, and management and keep all apprised of where we are at in the deals we are handling.

  • Take effective notes in the CRM system so all are able to know where we are at in closing the deal, and what we need to make it happen.

  • Handle all Customer Service related issues on the service and sales side, to keep both departments CSI numbers above region.

  • Print VSLG and MIS documents for General Manager.

  • Create and maintain financial institution reference for Sales Department for sales staff to get payoff balances.

  • Helped start the BDC department and Round Rock Nissan, and created highly effective strategies for lead follow up for our customers via google text.

  • Trained BDC staff on effective sales strategies.

  • Increased booked sales appointments and increased total sold vehicles for the dealership from and 240 to 400 after the BDC first full month.

 

SELF

Owner/Creator of Her Social Network, August 2011 – January 2013

 

  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.

  • Confer with board members and staff members to discuss issues, coordinate activities, or resolve problems.

  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.

  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.

  • Initiate and participate in social media conversations in various online social sites

  • Oversee, schedule, and execute content, plan postings to social sites, set up twitter parties, and communicate to the site's bloggers.

  • Create consistent media marketing online, as well as put together marketing products such as postcards, grab bags, and mixed art media.

  • Maintain a safe, appropriate, and healthy environment on the site.

  • Protect the site from hackers, spammers, and fraudulent people.

  • Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.

  • Write interesting and effective press releases, blogs, prepare information for media kits and develop and maintain company internet or intranet web pages.

  • Manage social media outlets and engage potential clients.

  • Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.

  • Manage budgets.

  • Manage special events such as sponsorship of races, parties introducing new products, or other activities to gain public attention through the media without advertising directly.

  • Develop relationships with companies: local, national, and internationally to develop partnerships and sponsorships.

 

 

RESTORATION HARDWARE

Sales Associate, September 2003 - January 2004

 

  • Greet customers and ascertain what each customer wants or needs.

  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

  • Compute sales prices, total purchases and receive and process cash or credit payment.

  • Answer questions regarding the store and its merchandise.

  • Prepare sales slips or sales contracts.

  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

  • Demonstrate use or operation of merchandise.

  • Place special orders or call other stores to find desired items.

  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

  • Inventory stock and requisition new stock.

  • Ticket, arrange and display merchandise to promote sales.

  • Exchange merchandise for customers and accept returns.

  • Clean shelves, counters, and tables.

  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

  • Bag or package purchases, and wrap gifts.

 

 

HILL COUNTRY CHRISTIAN SCHOOL OF AUSTIN

MS/HS Biology and Physical Science Teacher June 2000 - June 2003

 

  • Prepare and deliver lectures to middle school and high school students on topics such as molecular biology, meteorology, and botany.

  • Prepare materials for laboratory activities and course materials such as syllabi, homework assignments, and handouts.

  • Evaluate and grade students' class work, laboratory work, assignments, and papers.

  • Maintain student attendance records, grades, and other required records.

  • Supervise students' laboratory work.

  • Compile, administer, and grade examinations, or assign this work to others.

  • Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.

  • Initiate, facilitate, and moderate classroom discussions.

  • Assist students who need extra help with their coursework outside of class.

  • Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.

  • Maintain regularly scheduled office hours to advise and assist students.

  • Collaborate with colleagues to address teaching and research issues.

  • Select and obtain materials and supplies such as textbooks and laboratory equipment.