PROFESSIONAL EXPERIENCE

Indeed.com

GPC SMB Senior Sales Specialist,

July 2022 - Present

SMB Global Product Experts evaluate and promote Indeed's newest SMB products. We are a client-facing team that tests and evaluates new ideas and techniques to boost revenue and ROI and collects market input for the business. We work with Global Product Commercialization, Product, and Product Strategy.

I led successful senior-level B2B sales & research initiatives in product gap analysis, sentiment analysis, and pricing sensitivity research that influenced many product roadmaps and GTM strategies.

Top Performer 2022-2023
Exceeded quota of 125% every quarter
Executed GPC SMB Sales Specialist Spotlight at the GPC SMB all hands meeting that outlined and defined our work flow in relation to the strategists in order to help build stronger partnerships as we moved forward with our initiatives.
GPC Events Taskforce - Created events budget proposal for the GPC Events Taskforce that was presented and approved by SLT. Created Operational Processes & Guidelines & Pricing Resource to ensure standardization and adherence to company social event policies and streamlined planning and procurement. Organized and led 15 events attended by ~115 GPC team members
GPC Culture Taskforce - co-created, defined, and developed a GPC pod structure to help team members bond, foster cross-collaboration environment, and grow professionally.
Facilitate and support SMB new product sales initiatives
Execute on the outlined tests, drive client insights and feedback
Conduct live product demonstrations over the phone, via webinar, and Face-to-Face where applicable
Help scale processes including lead generation and product marketing by persistently uncovering the hiring needs of clients
Understand product demand and prepare information to support business development efforts & deployment
Impact business revenue, stop loss, and drive adoptions

Parents & Caregivers IRG Event Lead & Area Ops Lead Co-Chair,

May 2022 - March 2023

The objective of PAC IRG and my role was to foster support/resources/volunteer opportunities/events that would create an inclusive experience for all Parents & Caregivers IRG members at Indeed.

Organized 7 one-time events and 1 bimonthly event for 40+ people (per event). My PAC volunteer project helped The Kindness Campaign provide mental health kits to 58,363 Tier 1 students and teachers nationwide. Delivered and managed the PAC ATX Recommendation Resource, saving parents and caregivers 3+ hours per need to find doctors, caregivers, and summer camps and increasing their work productivity. On February 28, co-owned and MC'd Rare Shares, a PAC & Access IRG event with 60+ attendees.

GPC/ SMB Sales Specialist,

October 2020 - June 2022

Executed SMB early product tests, validating concepts and collecting market feedback.

Top performer 2021-2023
Developed automated GPC external and internal new hire onboarding program. New onboarding process was pitched to the GPC Onboarding Taskforce stakeholders, it was adopted and replicated across GPC Org for ops, strategists, and sales specialist department wide.
Created internal GPC SMB Sales Specialist Wiki site
Created GPC SMB test repository
Created GPC SMB Test Lead Playbook. This playbook was adopted and integrated into the GPC Enterprise Sales Specialist Team training.
Facilitate and support SMB new product initiatives
Execute on the outlined tests, drive client insights and feedback
Conduct live product demonstrations over the phone, via webinar, and Face-to-Face where applicable
Help scale processes including lead generation and product marketing by persistently uncovering the hiring needs of clients
Understand product product demand and prepare information to support business development efforts & deployment
Cross-train across all of Indeed's products to understand the full spectrum of Indeed offerings and how it fits into the ecosystem
Provide high quality feedback to the product and engineering team that will improve the platform, revenue generation, and monetization of future products.
Effectively communicate with cross-functional stakeholders
Hit quarterly metrics, test goals, KPI's, and impact revenue
High proficiency at CRM, Salesforce, Confluence, Tableau, & G-suite tools

Strategic Account Manager/ Indeedhire,

January 2020 - October 2020

Top 2 revenue generator for SMB Hire.
MVP for ATX3 for sales and exceeding performance and metrics for every category.
Exceeded quotas over 200% in Q2, Q3, and Q4
Top 3 performer nationally for Q3 & Q4 for Indeedhire SMB.
Mentored and helped SMB Hire team members locally, nationally, and internationally to help them hit their quarter goal in Q3.
Completed Dale Carnegie Sales Edge training courses.
Manage multiple C-level decision-makers.
Manage overall customer relationships with assigned mid-level to small business accounts.
Effectively organize workload to exceed sales metrics and accurately forecast all revenue opportunities efficiently.
Track all opportunities with each assigned account using approved systems and qualifies all opportunities using the Indeed sales process.
Effective communicator and presenter that consistently aligns with senior-level management in order to positively affect the final purchase decisions.
Developed credibility, loyalty, trust. commitment, and established long-lasting relationships within assigned opportunities.

GOMedigap.com

Inside Sales,

March 2015 - August 2016

Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance developing new accounts.
Calculate premiums and establish payment methods.
Call policyholders to deliver and explain policy, analyze insurance program, and suggest additions, changes, or movement to carriers and plans.
Ensure that policy requirements are fulfilled, including any medical underwriting exams and completion of appropriate forms.
Know underwriting requirements for each carrier represented and direct clients to carrier best suited for their medical conditions.
Monitor existing accounts and move clients to carriers who will help them save money on their Medicare supplement.

ROUND ROCK NISSAN

BDC Department & Internet Sales,

January 2013 - January 2015

Keeping up to date with new information on the web, vehicle specifications, rebates, and availability
Managing 800+ sales leads monthly, responding to inquiries in a professional and timely fashion, while answering questions on available stock and product performance.
Selling a minimum number of vehicles and bringing in customers to the showroom, based upon the goals and objectives defined by the sales manager and GM.
Scheduling appointments with interested buyers for test drives, delivery of vehicles, maintenance, and to answer questions.
Disclosing terms of sale with consumers and reviewing sales with dealership management.
Preparing sold vehicles for customer’s delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty, and paperwork.
Maintain and develop relationship with customers and businesses to acquire fleet sale opportunities, referral and repeat business.
Set clear standards for the customer.
Ensure customer experience is exceptional throughout their purchase experience and ownership.
Ensure my customer satisfaction rating was in the top 5% for CSI at the dealership.
Establish, maintain, and monitor consumer relations policy that ensures customer satisfaction.
Provide a customer record and follow-up system to resolve customer complaints, and build loyal clientele.
Fully understand and facilitate CRM, nnanet, and OMS to stay current on training, sales, VPP participants, locate vehicles and work lease/purchase payments.
Manage paperwork to ensure the process was followed and deal can close out for the month..
Book appointments and ensure a volume of clients are coming to the showroom for New/Used Sales, this concept is known as flood the floor.
Answer all sales inbound calls for used, new, internet, and special finance department.
Confirm all sales appointments and rebook cancelations.
Effectively communicate with all employees, clients, and management and keep all apprised of where we are at in the deals we are handling.
Take effective notes in the CRM system so all are able to know where we are at in closing the deal, and what we need to make it happen.
Handle all Customer Service related issues on the service and sales side, to keep both departments CSI numbers above region.
Print VSLG and MIS documents for General Manager.
Create and maintain financial institution reference for Sales Department for sales staff to get payoff balances.
Helped start the BDC department and Round Rock Nissan, and created highly effective strategies for lead follow up for our customers via google text.
Trained BDC staff on effective sales strategies.
Increased booked sales appointments and increased total sold vehicles for the dealership from and 240 to 400 after the BDC first full month.

SELF

Owner/Creator of Her Social Network,

August 2011 – January 2013

Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
Confer with board members and staff members to discuss issues, coordinate activities, or resolve problems.
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Initiate and participate in social media conversations in various online social sites
Oversee, schedule, and execute content, plan postings to social sites, set up twitter parties, and communicate to the site's bloggers.
Create consistent media marketing online, as well as put together marketing products such as postcards, grab bags, and mixed art media.
Maintain a safe, appropriate, and healthy environment on the site.
Protect the site from hackers, spammers, and fraudulent people.
Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
Write interesting and effective press releases, blogs, prepare information for media kits and develop and maintain company internet or intranet web pages.
Manage social media outlets and engage potential clients.
Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
Manage budgets.
Manage special events such as sponsorship of races, parties introducing new products, or other activities to gain public attention through the media without advertising directly.
Develop relationships with companies: local, national, and internationally to develop partnerships and sponsorships.

HILL COUNTRY CHRISTIAN SCHOOL OF AUSTIN

MS/HS Biology and Physical Science Teacher,

June 2000 - June 2003

Prepare and deliver lectures to middle school and high school students on topics such as molecular biology, meteorology, and botany.
Prepare materials for laboratory activities and course materials such as syllabi, homework assignments, and handouts.
Evaluate and grade students' class work, laboratory work, assignments, and papers.
Maintain student attendance records, grades, and other required records.
Supervise students' laboratory work.
Compile, administer, and grade examinations, or assign this work to others.
Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.
Initiate, facilitate, and moderate classroom discussions.
Assist students who need extra help with their coursework outside of class.
Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.
Maintain regularly scheduled office hours to advise and assist students.
Collaborate with colleagues to address teaching and research issues.
Select and obtain materials and supplies such as textbooks and laboratory equipment.

Keeping up to date with new information on the web, vehicle specifications, rebates, and availability

Managing 800+ sales leads monthly, responding to inquiries in a professional and timely fashion, while answering questions on available stock and product performance.

Selling a minimum number of vehicles and bringing in customers to the showroom, based upon the goals and objectives defined by the sales manager and GM.

Scheduling appointments with interested buyers for test drives, delivery of vehicles, maintenance, and to answer questions.

Disclosing terms of sale with consumers and reviewing sales with dealership management.

Preparing sold vehicles for customer’s delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty, and paperwork.

Maintain and develop relationship with customers and businesses to acquire fleet sale opportunities, referral and repeat business.

Set clear standards for the customer.

Ensure customer experience is exceptional throughout their purchase experience and ownership.

Ensure my customer satisfaction rating was in the top 5% for CSI at the dealership.

Establish, maintain, and monitor consumer relations policy that ensures customer satisfaction.

Provide a customer record and follow-up system to resolve customer complaints, and build loyal clientele.

Fully understand and facilitate CRM, nnanet, and OMS to stay current on training, sales, VPP participants, locate vehicles and work lease/purchase payments.

Manage paperwork to ensure the process was followed and deal can close out for the month..

Book appointments and ensure a volume of clients are coming to the showroom for New/Used Sales, this concept is known as flood the floor.

Answer all sales inbound calls for used, new, internet, and special finance department.

Confirm all sales appointments and rebook cancelations.

Effectively communicate with all employees, clients, and management and keep all apprised of where we are at in the deals we are handling.

Take effective notes in the CRM system so all are able to know where we are at in closing the deal, and what we need to make it happen.

Handle all Customer Service related issues on the service and sales side, to keep both departments CSI numbers above region.

Print VSLG and MIS documents for General Manager.

Create and maintain financial institution reference for Sales Department for sales staff to get payoff balances.

Helped start the BDC department and Round Rock Nissan, and created highly effective strategies for lead follow up for our customers via google text.

Trained BDC staff on effective sales strategies.

Increased booked sales appointments and increased total sold vehicles for the dealership from and 240 to 400 after the BDC first full month.

Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.

Confer with board members and staff members to discuss issues, coordinate activities, or resolve problems.

Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.

Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.

Initiate and participate in social media conversations in various online social sites

Oversee, schedule, and execute content, plan postings to social sites, set up twitter parties, and communicate to the site's bloggers.

Create consistent media marketing online, as well as put together marketing products such as postcards, grab bags, and mixed art media.

Maintain a safe, appropriate, and healthy environment on the site.

Protect the site from hackers, spammers, and fraudulent people.

Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.

Write interesting and effective press releases, blogs, prepare information for media kits and develop and maintain company internet or intranet web pages.

Manage social media outlets and engage potential clients.

Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.

Manage budgets.

Manage special events such as sponsorship of races, parties introducing new products, or other activities to gain public attention through the media without advertising directly.

Develop relationships with companies: local, national, and internationally to develop partnerships and sponsorships.

Prepare and deliver lectures to middle school and high school students on topics such as molecular biology, meteorology, and botany.

Prepare materials for laboratory activities and course materials such as syllabi, homework assignments, and handouts.

Evaluate and grade students' class work, laboratory work, assignments, and papers.

Maintain student attendance records, grades, and other required records.

Supervise students' laboratory work.

Compile, administer, and grade examinations, or assign this work to others.

Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.

Initiate, facilitate, and moderate classroom discussions.

Assist students who need extra help with their coursework outside of class.

Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.

Maintain regularly scheduled office hours to advise and assist students.

Collaborate with colleagues to address teaching and research issues.

Select and obtain materials and supplies such as textbooks and laboratory equipment.